With a new looking deck, I decided to replace my old gas grill with a new Weber. When I ordered it the order form looked like I got free shipping, a $40 veterans discount and free assembly, not so on the assembly, FedEx brought it in a sealed box.
No problem though I, I can put anything together. The instructions were a joke, very vague, every part was packed separately, none of the screws matched the part they were packaged with, the instructions said to cut the box apart to retrieve the parts.
I started assembling the base, with a lot of back and forth trying to figure out what the instructions, which consisted of poorly drawn pictures only, no text, were trying to say.
I noticed that one of the support walls was crimped in a strange way, it was so bent I thought it had to have a special function until I tried to align the holes for the screws and realized it wasn't supposed to be bent at all.

It was on a Saturday, I called customer service, the nice lady said to box it up and bring it back to Home Depot for an exchange. Seeing as how I followed the instructions and destroyed the box getting to the parts, I told her boxing it up would be impossible. She said call back Monday during business hours and I would be directed to where I could get a replacement part.
No boxing this back up;

I don't know if it is just me but just about everything I buy on line has some flaw in it, or fails quickly after I buy it.
Another thing, the lady asked for a serial number, I couldn't find one only a QR code, I don't have or want a smart phone so the code is useless to me. I suspect this will be a stumbling block to me as well when I try to get replacement parts.